Member Operations Manager

Job Summary

A company is looking for a Member Operations Manager to lead and scale their Care Navigators team.

Key Responsibilities

• Manage and inspire a growing global team of Care Navigators to meet SLAs and member expectations
• Monitor performance metrics and implement improvements to enhance speed, conversion, and quality
• Conduct individual coaching sessions and manage performance plans to foster professional development

Required Qualifications

• 3-5+ years of experience leading large support, service, or clinical operations teams, preferably in healthcare
• Proven track record in managing high-volume operations with strong SLA accountability
• Data-driven leadership style with a focus on coaching and consistency
• Experience in running retrospectives and process improvement initiatives
• Familiarity with healthcare workflows such as prior authorizations or scheduling is a bonus