Member Operations Specialist

Job Summary

A company is looking for a Member Operations and Investigations Specialist.

Key Responsibilities

• Investigate and resolve escalations, identifying root causes and driving resolutions
• Identify systemic issues by spotting patterns and aggregating reports in real time
• Maintain and optimize Help Center content and build/improve operational processes

Required Qualifications

• 2-4 years of experience in operations, customer support, or related functions
• Investigative mindset with the ability to analyze ambiguous problems
• Strong written communication skills for clear and actionable documentation
• Experience with process ownership and improvement
• Proficiency with Jira and Notion for ticket management and documentation