Member Outreach Specialist

Job Summary

A company is looking for a Member Outreach Specialist.

Key Responsibilities

• Conduct 70+ outbound calls/SMS daily to educate members on clinical programs and screenings
• Utilize data to identify member needs, resolve inquiries, and schedule medical appointments
• Meet or exceed productivity goals while maintaining accurate system documentation

Required Qualifications

• 1+ years of experience in a high-volume customer-serving role, preferably in healthcare
• Proven success in fast-paced environments with strong time management skills
• High emotional intelligence with skills in de-escalation and tailored communication
• Proficient in digital platforms and internal systems for efficient service
• Ability to work a flexible schedule based on business needs