Member Outreach Specialist
Job Summary
To support Clinical Operations, the remote Member Outreach Specialist will engage with egg donors through education, support, and service, conducting video calls, answering inquiries, and ensuring informed consent while fostering a positive experience in the egg donation journey.
Key responsibilities
- Lead video calls with prospective egg donors to guide them through the donation process and obtain informed consent
- Support member onboarding by building and approving donor profiles and assisting with outreach to intended parents
- Monitor and respond to member inquiries via email and provide real-time support for scheduling and program clarifications
Required qualifications
- 2-3 years of experience in a client-facing role, preferably in education, sales, patient navigation, or member support
- Strong communication skills, comfortable discussing sensitive topics with empathy and professionalism
- Tech-savvy with proficiency in Google Suite and ability to learn Customer Success/Operations tools
- Experience in healthcare or with egg donor software is a plus
- Preferred availability in the Eastern Time Zone, but not required
Complete Job Description
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