Member Service Advocate
Job Summary
Providing exceptional customer service remotely, the full-time Member Service Advocate will navigate healthcare inquiries, resolve issues, and ensure a positive member experience while working collaboratively with various departments.
Key responsibilities
- Handle inbound calls from members regarding health insurance benefits, coverage, claims, and eligibility
- Support and advocate for members to navigate the healthcare system and ensure they receive necessary care
- Document member interactions accurately while adhering to HIPAA and other regulatory standards
Required qualifications
- Associate degree or equivalent work experience; Bachelor's degree preferred
- 0-2 years of relevant experience, preferably in customer service within healthcare
- Knowledge of medical terminology and health insurance products
- Experience training and working in a virtual/remote setting preferred
- Proficiency in using computer systems and CRM software
Complete Job Description
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