Member Service Agent

Job Summary

A company is looking for a Member Service Agent to provide service to members by processing financial transactions and educating them on products and services.

Key Responsibilities

• Takes incoming calls from members to assist with account needs and transactions
• Opens new accounts and processes checks
• Responds to members' email and chat inquiries while providing information on credit union products and services

Required Qualifications, Training, and Education

• High school diploma or GED required
• Six months of experience working with the general public
• Previous phone experience is helpful
• Spanish speaking is preferred
• Strong ability to learn new software programs, including Microsoft Office Suite