Member Service Representative

Job Summary

A company is looking for Member Service Representatives - Work from Home.

Key Responsibilities:

• Respond to a high volume of incoming calls from members and providers
• Maintain knowledge of company contracts and policies and effectively interpret information
• Utilize appropriate resource materials to resolve customer inquiries and problems while delivering outstanding service

Required Qualifications:

• High school diploma or equivalent required, bachelor's degree preferred
• Prior professional work experience, ideally with customer service
• Working knowledge of Microsoft Office products
• Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable
• Able to comfortably work from home with access to a high-speed internet connection