Member Service Representative

Job Summary

A company is looking for a Member Service Representative - Contact Center.

Key Responsibilities

• Provide excellent member service via call center, assessing member needs and promoting appropriate products
• Navigate multiple computer applications to assist members with account inquiries and transactions
• Engage in training and teamwork to meet departmental and organizational goals

Required Qualifications

• Bachelor's degree or high school diploma/equivalent with 1 year of experience in a call center or customer service environment
• Knowledge of consumer lending or new account opening in a financial setting is preferred
• Proficiency in PC applications, including Word and Excel
• Ability to multitask and demonstrate good organizational skills
• No supervisory experience required