Member Service Representative

Job Summary

A company is looking for a Member Service Representative - Contact Center.

Key Responsibilities

• Provide excellent member service via call center, assessing member needs and promoting appropriate products and services
• Navigate multiple computer applications while assisting members with account inquiries and transactions
• Engage in training and team activities to meet departmental and organizational goals

Required Qualifications

• Bachelor's degree or high school diploma/equivalent with 1-year experience in a call center or customer service environment
• Knowledge of consumer lending or new account opening in a financial setting is preferred
• Proficiency in PC applications, including Word and Excel
• Ability to multitask and possess good organizational skills
• Must comply with applicable regulations and guidelines