Member Service Representative

Job Summary

A company is looking for a Member Service Representative - Contact Center.

Key Responsibilities

• Provide excellent member service and support via phone and other communication channels
• Conduct consultative interviews to assess member financial needs and promote appropriate products and services
• Maintain compliance with applicable regulations and address member inquiries and account issues effectively

Required Qualifications

• Bachelor's degree or high school diploma/equivalent with 1-year experience in a call center or customer service environment
• Knowledge of consumer lending or new account opening in a financial setting is preferred
• Proficiency in PC applications, including Word and Excel
• Ability to multitask and possess good organizational skills
• No supervisory experience required