Member Service Representative

Job Summary

A company is looking for a Member Service Representative.

Key Responsibilities

• Answer high-volume inbound calls and navigate multiple systems to assist members and non-members
• Perform member verification, review accounts, and document interactions while meeting quality and productivity standards
• Collaborate with management and partners to resolve complex issues and support service requests

Required Qualifications

• 5 years of relevant work experience or a combination of experience and education (Associate's Degree or higher)
• Experience in direct customer engagement or relationship management is required
• Banking and/or fraud experience preferred
• Proficiency in using Microsoft Teams, Outlook, and CRM platforms
• Ability to work independently and prioritize tasks in a fast-paced environment