Member Service Representative

Job Summary

Member Service Representative, full-time position responsible for providing quality service to members through a call center, promoting products, and resolving account issues.

Key Responsibilities

• Provide excellent member service and represent the organization in a professional manner
• Assist members with account inquiries, transactions, and problem resolution
• Engage in training and teamwork to meet departmental and organizational goals

Required Qualifications

• Bachelor's degree or high school diploma/equivalent with 1 year of experience in a call center or customer service environment
• Knowledge of consumer lending or new account opening preferred
• Proficiency in PC applications including Word and Excel
• Ability to multitask and possess good organizational skills
• Familiarity with applicable rules and regulations in the financial sector