Member Service Representative

Job Summary

Engaging with members in a professional manner, the full-time Member Service Representative will assist with daily branch operations, perform routine and complex transactions, and advocate for member needs while working onsite and potentially remotely.

Key responsibilities

• Provide excellent member service and perform accurate cash handling and transaction processing
• Engage with members to identify needs and offer appropriate financial solutions and referrals
• Participate in training and adhere to compliance regulations while supporting branch sales and service goals

Required qualifications

• High school diploma or college degree
• At least 1 year of relevant experience in a financial or customer service cash handling environment
• Ability to complete new account and loan training within 1 year of service
• Familiarity with basic PC applications such as Word, Excel, and Outlook
• Bilingual in Spanish is a plus