Member Service Representative

Job Summary

Providing exceptional service to members, the full-time hourly Member Service Representative will process financial transactions, educate members on products, and assist with account needs both onsite and remotely after initial training.

Key responsibilities

• Assist members with account needs and transactions through incoming calls
• Open new accounts and process checks efficiently
• Respond to member inquiries via email and chat systems

Required qualifications

• Previous experience in customer service or financial services preferred
• Ability to work rotating Saturdays as part of the schedule
• Proficiency in using electronic correspondence tools
• Strong understanding of credit union products and services
• Willingness to undergo initial onsite training before transitioning to remote work