Member Service Representative
Job Summary
Working remotely, the part-time hourly Member Service Representative will assist members and non-members with inquiries related to banking products and services, ensuring exceptional service in a collaborative environment.
Key responsibilities
- Answers phone calls to provide information and assist with member inquiries regarding credit union products and services
- Completes member verification and reviews accounts while communicating with management to resolve service issues
- Specializes in specific queues such as digital, cards, or loans, processing related transactions as needed
Required qualifications
- 6 months of customer service experience is preferred
- Ability to navigate and utilize multiple software platforms simultaneously
- Experience in a remote work environment with dual monitors is a plus
- Highly organized and detail-oriented with the ability to prioritize effectively
- Thrives in a fast-paced customer service environment
Complete Job Description
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