Member Service Representative

Job Summary

Providing exceptional member service in a remote capacity, the full-time Member Service Representative will assist members via the call center by addressing inquiries, promoting products, and resolving account issues while building strong relationships.

Key responsibilities

• Deliver courteous and professional service to members and teammates, ensuring accuracy and efficiency in all interactions
• Conduct consultative interviews to assess member financial needs and accurately open new accounts
• Engage in training and team activities to meet and exceed departmental goals while maintaining compliance with regulations

Required qualifications

• Bachelor's degree or high school diploma/equivalent with 1 year of experience in a call center or customer service environment
• Knowledge of consumer lending or new account opening in a financial setting is preferred
• Proficiency in PC applications, including Word and Excel
• Strong organizational skills and ability to multitask effectively
• Excellent interpersonal skills with the ability to communicate through multiple channels