Member Service Representative
Job Summary
Engaging with members in a full-time capacity, the Member Service Representative will perform routine and complex transactions, provide exceptional customer service, and assist in daily branch operations while adhering to federal and state regulations.
Key responsibilities
- Represent the Credit Union professionally, delivering excellent service to both external and internal members
- Perform accurate cash handling and member transactions while maintaining compliance with regulatory processes
- Act as a member advocate by actively listening to needs and providing appropriate product referrals and solutions
Required qualifications
- High school diploma or college degree
- Minimum of 1 year of relevant experience in a financial or customer service cash handling environment
- Ability to complete new account and loan training within the first year of service
- Proficiency with basic PC applications such as Word, Excel, and Outlook
- Bilingual in Spanish is a plus
Complete Job Description
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