Member Service Representative
Job Summary
Engaging with members in a full-time capacity, the Member Service Representative will perform routine and complex transactions, provide excellent customer service, and assist in branch operations while adhering to regulations and policies.
Key responsibilities
- Provide exceptional member service by accurately handling transactions and addressing member inquiries
- Assist in branch operations, including cash handling, auditing, and maintaining compliance with regulatory processes
- Actively promote credit union products and services, identifying member needs and offering appropriate referrals
Required qualifications
- High school diploma or college degree
- Minimum of 1 year of experience in a financial or customer service cash handling environment
- Ability to complete training for new accounts and loan products within 1 year
- Proficiency in basic PC applications such as Word, Excel, and Outlook
- Bilingual in Spanish is a plus
Complete Job Description
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