Member Service Representative I

Job Summary

To support member satisfaction and retention, the full-time remote Member Service Representative I will interact with Health Plan members, providing accurate information on benefits and claims while ensuring compliance with service standards.

Key responsibilities:

• Deliver world-class customer service by building relationships with members and other stakeholders
• Service member inquiries through various communication channels and coordinate resolutions with other departments
• Maintain accurate documentation and participate in process improvement initiatives within Member Services

Required qualifications:

• High School diploma or equivalent; post-secondary education preferred
• Minimum of 2 years of customer service experience
• Expert knowledge of Microsoft Office Suite and ability to learn new applications quickly
• Outstanding telephone and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment