Member Services Account Manager

Job Summary

Guiding member institutions through implementation and renewal processes, the full-time remote Member Services Account Manager will focus on building relationships, monitoring account health, and providing technical support to enhance member satisfaction and retention.

Key responsibilities

• Manage relationships with member institutions to understand their needs and position relevant products and services
• Monitor account health and develop management plans to drive the adoption of new programs and products
• Provide technical support and guidance throughout the member lifecycle from implementation to renewal

Required qualifications

• Bachelor's degree or higher from an accredited institution, or equivalent experience
• 2-4 years of experience in customer/member service, particularly in admissions or enrollment management
• Willingness to travel for biannual retreats
• Experience with Salesforce and Acuity Scheduling is preferred
• Knowledge of Common App software and organizational structure is a plus