Member Services Advisor

Job Summary

Providing exceptional customer service, the full-time Member Services Advisor will assist members and guests of The Ritz-Carlton Club with reservation requests, changes, and general inquiries while maintaining a professional and positive interaction both onsite and remotely.

Key responsibilities

• Process reservation requests, changes, and cancellations through various communication channels
• Assist members with their reservation and informational needs while ensuring customer satisfaction
• Resolve complaints and reservation errors professionally, maintaining adherence to company standards

Required qualifications

• Availability to work various shifts, including weekends and holidays
• Ability to stand or sit for extended periods
• Proficiency in navigating multiple computer systems simultaneously
• Strong reading, writing, and comprehension skills
• Background and/or drug screening may be required per company policy