Member Services Advocate

Job Summary

A company is looking for a Member Services Advocate to support insurance processing and provide exceptional customer service.

Key Responsibilities

• Handle member inquiries and resolve issues while maintaining a high standard of service
• Enroll members in coverage and process reinstatement forms according to guidelines
• Collaborate with management to address member complaints and ensure a positive member experience

Required Qualifications

• High School degree required; some college coursework preferred
• Minimum 2 years of customer service experience, preferably in insurance or a call center
• Basic understanding of life insurance operations and products preferred
• Ability to perform accurate mathematical calculations
• Flexibility to work overtime and weekends as needed