Member Services Advocate

Job Summary

A company is looking for a Member Service Advocate-1 to provide exceptional customer service and support to members navigating the healthcare system.

Key Responsibilities

• Handle inbound calls from members regarding health insurance benefits, coverage, claims, and eligibility
• Support and advocate for members to ensure they receive necessary care and assistance
• Document member interactions accurately and ensure compliance with HIPAA and other regulations

Required Qualifications

• Associate degree or equivalent work experience required; Bachelor's degree preferred
• 0-2 years of relevant experience in customer service, preferably in healthcare
• Knowledge of medical terminology is preferred
• Experience working in a virtual/remote setting is preferred
• Proficiency in using computer systems and CRM software