Member Services Advocate

Job Summary

A company is looking for a Member Services Advocate to support insurance processing and provide exceptional customer service.

Key Responsibilities

• Handle member inquiries and provide resolutions while adhering to the Member Experience philosophy
• Enroll members in coverage and assist in the resolution of complaints
• Demonstrate understanding of products and processes, and transfer members to appropriate departments as needed

Required Qualifications

• High School diploma required; some college coursework preferred
• Minimum 2 years of experience in a customer service related position
• Flexibility in personal schedules, with willingness to work overtime and weekends
• Insurance or call center experience preferred
• Basic understanding of life insurance operations and ability to perform mathematical calculations