Member Services Advocate

Job Summary

Providing exceptional customer service in a fast-paced remote environment, the full-time Member Services Advocate will support all lines of insurance processing, handle member inquiries, and assist with enrollments and administrative tasks.

Key responsibilities

• Demonstrate a thorough understanding of AAA Life products and processes to effectively assist members
• Resolve member inquiries and escalate issues as needed while adhering to the Member Experience philosophy
• Enroll members in coverage and assist management with resolving complaints and directing members to appropriate departments

Required qualifications

• High School diploma required; some college coursework preferred
• Minimum 2 years of experience in a customer service role
• Flexibility in personal schedule, including willingness to work overtime and weekends as needed
• Basic knowledge of life insurance operations and products preferred
• Experience navigating multiple computer applications and telephone technologies desired