Member Services Advocate

Job Summary

Supporting all lines of insurance processing, the full-time remote Member Services Advocate will generate enrollments, provide exceptional customer service, and handle administrative tasks based on member inquiries and requests in a fast-paced call center environment.

Key responsibilities

• Develop and demonstrate a thorough understanding of AAA Life products and processes to effectively serve members
• Handle member inquiries and resolve issues while adhering to the Member Experience philosophy of Speed, Accuracy, and Style
• Assist in processing reinstatement forms and enroll members in coverage as opportunities arise

Required qualifications

• High School degree required; some college coursework preferred
• Minimum 2 years of experience in a customer service role, preferably in insurance or a call center
• Basic understanding of life insurance operations, policies, and various insurance products preferred
• Ability to perform accurate mathematical calculations
• Flexibility to work overtime and weekends as needed