Member Services Advocate
Job Summary
Providing exceptional customer service in a remote full-time capacity, the Member Services Advocate will navigate healthcare inquiries, resolve issues, and ensure a positive experience for members while managing multiple systems and data analysis.
Key responsibilities
- Handle inbound calls from members regarding health insurance benefits, coverage, claims, and eligibility
- Assist members in navigating the healthcare system and advocate for their care and support needs
- Document call details accurately and collaborate with team members to address complex issues
Required qualifications
- Associate degree or equivalent work experience; Bachelor's degree preferred
- 0-2 years of relevant experience, preferably in customer service within healthcare or call center environments
- Familiarity with medical terminology and prior experience in a virtual/remote setting is preferred
Complete Job Description
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