Member Services Advocate
Job Summary
Providing specialized case management and advocacy, the full-time Member Services Advocate will manage a member caseload remotely, focusing on enhancing the member experience and facilitating issue resolution in collaboration with internal and external stakeholders.
Key responsibilities
- Manage assigned member caseload using a high-touch advocacy model to promote engagement and satisfaction
- Coordinate and resolve elevated member issues with a sense of urgency, acting as the primary point of contact for inquiries and concerns
- Facilitate communication and collaboration with members, clients, and legal representatives to ensure timely resolution of issues
Required qualifications
- High School Diploma or GED
- Bachelor's Degree
- Experience in client-focused solutions within billing, insurance, healthcare, or legal environments
- Strong knowledge of HIPAA regulations
- Proficiency in Microsoft Outlook, Word, and Excel
Complete Job Description
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