Member Services Advocate

Job Summary

A company is looking for a Member Services Advocate to provide specialized case management, advocacy, and education to members while ensuring a positive member experience.

Key Responsibilities:

• Manage assigned member caseload, promoting engagement and elevating the member experience
• Assist members with balance bill issues and inquiries, influencing a positive member experience
• Coordinate internal and external member issue resolution, ensuring timely resolution and remediation

Required Qualifications:

• College degree or equivalent combination of education and work experience
• Experience delivering client-focused solutions based on customer needs
• Experience in billing, insurance, healthcare, or legal environments preferred