Member Services Agent
Job Summary
Seeking compassionate and service-oriented individuals, the full-time remote Member Services Agent will execute proactive outreach campaigns to enhance member engagement, support enrollments, and ensure optimal utilization of services.
Key responsibilities
- Execute outbound and inbound campaigns to support engagement, retention, and enrollment
- Educate members and caregivers on device usage, services, and best practices
- Identify and address barriers to engagement and consistent device usage
Required qualifications
- 2-3+ years of experience in customer service, call center, healthcare, or related field
- Ability to handle sensitive conversations with empathy and professionalism
- Comfortable with outbound calls and proactive engagement
- Basic technical proficiency and ability to learn systems quickly
- Experience with sales, retention, or account management is a plus
Complete Job Description
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