Member Services Associate

Job Summary

A company is looking for an Associate, Member Services, Financial Operations.

Key Responsibilities

• Process complex Member Services functions including ACH processing, account adjustments, and reconciliations
• Train and assist in troubleshooting tasks while ensuring compliance with regulations and policies
• Meet/exceed performance goals and customer service standards while supporting continuous improvement efforts

Required Qualifications

• High School Diploma or General Education Degree (GED) required
• 0-2 years of experience in banking or financial services industry required
• 0-2 years of experience in balancing and account reconciliation preferred
• Proficiency in Microsoft Office Suite, specifically Excel
• Knowledge of compliance policies and regulations related to transaction processing