Member Services Coordinator

Job Summary

A company is looking for a Member Services Coordinator who is passionate about helping to reinvent healthcare options.

Key Responsibilities

• Assist Members with inquiries and resolve issues regarding health plan services
• Build and maintain relationships with Members while ensuring compliance with HIPAA guidelines
• Document all interactions and manage Member information accurately in the database

Required Qualifications, Training, and Education

• Minimum of one year experience in a high-volume call center environment
• Previous experience in healthcare or insurance preferred
• Intermediate skills in Google and Microsoft Office Suite required
• Experience with internal communication systems such as Slack or Microsoft Teams
• Excellent attendance record is critical for success in this position