Member Services Coordinator

Job Summary

Member Services Coordinator, a full-time position responsible for delivering advocacy services, assisting members with employer benefits, and supporting wellness program inquiries through various communication channels.

Key Responsibilities

• Assist members in understanding their coverage and resolving issues related to employer benefits
• Provide support for wellness program-related inquiries and needs
• Deliver high-touch customer service through phone, email, and chat interactions

Required Qualifications

• Experience in customer service roles, such as receptionist or scheduler
• Background in insurance verification or medical environments preferred
• Ability to guide individuals through benefit-related questions
• Strong interpersonal skills for effective member interactions
• Willingness to work Monday through Friday, 8-5pm