Member Services Coordinator

Job Summary

To enhance patient experiences, the full-time remote Member Services Coordinator will manage patient inquiries, schedule appointments, and resolve issues while maintaining a professional image and confidentiality.

Key responsibilities

• Answers patient inquiries and provides information regarding health center services and events
• Schedules appointments and performs follow-up calls to ensure patient satisfaction
• Maintains the call center database and ensures compliance with company policies and procedures

Required qualifications

• High School Diploma or equivalent required
• Two to four years of customer service experience required
• Excellent telephonic skills with a strong customer focus
• Proficiency in computer software applications and data entry
• Strong interpersonal skills to manage sensitive and confidential situations