Member Services Coordinator
Job Summary
Supporting a hybrid team in Minneapolis, the part-time Member Services Coordinator will manage scheduling for virtual consults, assist members with healthcare inquiries, and document member information while providing exceptional customer service.
Key responsibilities
- Schedule consults and assist members and providers for all Recuro service offerings
- Provide detailed information to members about their benefits and coordinate their care
- Monitor and escalate issues related to virtual consultations, ensuring smooth communication and support
Required qualifications
- High School Diploma; some college or Certified Medical Assistant (CMA) preferred
- Minimum 2 years of customer service and telehealth experience
- Knowledge of basic medical terminology
- Proficiency in Microsoft Office Suite, especially Excel
- Ability to work weekends and maintain a minimum internet speed of 30MPS
Complete Job Description
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