Member Services Guide

Job Summary

As a full-time remote Member Services Guide, the successful candidate will engage with members across various channels to provide empathetic support, navigate healthcare complexities, and conduct proactive outreach while adapting to evolving business needs.

Key responsibilities

• Engage with members through multiple channels, assisting with benefits navigation and scheduling appointments
• Utilize data and AI tools to deliver accurate solutions while adhering to compliance regulations
• Flexibly transition between inbound and outbound tasks based on seasonal business priorities

Required qualifications

• 1+ years of experience in a customer-facing role, preferably in a healthcare environment
• Genuine passion for improving healthcare experiences and building trust with members
• Ability to work a flexible schedule, including potential seasonal adjustments
• Exceptional interpersonal skills with high emotional intelligence
• Comfort with AI-powered tools and digital platforms for member service enhancement