Member Services Intake Specialist

Job Summary

To support a growing member services team, the full-time Member Services Intake Specialist will assist members with balance bill setup and inquiries, manage workflow and documentation, and collaborate with internal and external partners, all in a 100% remote environment.

Key responsibilities

• Assist members with initial balance bill setup and respond to related inquiries
• Accurately input member balance bill information into the database while ensuring quality and timely resolution of issues
• Communicate with the Audit Team and third-party partners to gather necessary documentation for balance bill management

Required qualifications

• High school diploma or GED; Bachelor's Degree preferred
• 2+ years of experience in a customer service role, preferably in a healthcare environment
• Experience in healthcare or billing environments is a plus
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong knowledge of HIPAA regulations