Member Services Manager (APP)

Job Summary

A company is looking for a Member Services Manager (Advanced Practice Provider licensed in MI, MD, NY, or IL).

Key Responsibilities

• Manage three teams: Outreach Specialists, Care Coordinators, and Member Engagement Specialists to drive member enrollment and engagement
• Ensure process oversight, target achievement, and performance management of the teams, providing necessary tools and support
• Oversee Value Based Services (VBS) management and care management services, developing materials and monitoring progress towards targets

Required Qualifications

• Valid unrestricted APP (Nurse Practitioner or Physician Assistant) license in MI, MD, NY, or IL
• 5+ years of relevant experience
• People management experience
• Understanding of managed care and value-based care models preferred
• Exceptionally organized and process-oriented