Member Services Professional

Job Summary

A company is looking for a Member Services Professional in the Healthcare insurance industry.

Key Responsibilities:

• Act as an advocate for members, providing knowledge and support throughout their healthcare experience
• Deliver exceptional service through multiple channels and maintain ownership of member resolution
• Educate members on benefit plans, resources, and available services to optimize their healthcare journey

Required Qualifications:

• High school diploma or GED
• 1+ year of healthcare industry work experience
• Proficiency in Microsoft Outlook, Word, and Excel
• Experience in delivering client-focused solutions within direct member contact and education
• Aptitude for learning and retention