Member Services Representative

Job Summary

A company is looking for a Member Services Representative to provide customer service and support to its members regarding insurance and retirement plans.

Key Responsibilities

• Provide guidance and assistance to members on retirement and insurance plans
• Research and resolve member inquiries through various communication channels
• Document member interactions and maintain accurate records in the database

Required Qualifications

• High school diploma (or GED) and three years of customer service experience
• Up to two years of college-level business coursework can substitute for required experience
• Experience with Microsoft Word and Outlook