Member Services Representative

Job Summary

A company is looking for a Member Services Representative.

Key Responsibilities

• Manage customer interactions through various channels while ensuring high-quality service
• Present and discuss products and services accurately to enhance customer understanding
• Focus on customer retention by resolving concerns during initial contact and improving the member experience

Required Qualifications, Training, and Education

• High School Diploma or GED; college degree or relevant certification preferred
• Minimum of 1 year of customer service experience
• Basic knowledge of company products to effectively promote and up-sell
• Flexibility to work varied shifts in a call center environment
• Bi-lingual (Spanish) and relevant licenses are a plus