Member Services Representative

Job Summary

A company is looking for a Member Services Representative.

Key Responsibilities

• Support member inquiries regarding account transactions, loan applications, and account changes
• Educate members on self-service options and promote virtual banking services
• Ensure adherence to company policies, procedures, and Banking/Credit Union Regulations

Required Qualifications

• High School Diploma or equivalent; college degree preferred
• Minimum of one year experience in the financial services industry, preferably in a call center
• Proficiency in Microsoft Office applications
• Ability to work a structured schedule, including evening hours
• Must maintain required scores on Call Monitoring