Member Services Representative

Job Summary

Providing exceptional customer service, the full-time Member Services Representative will answer calls and assist patients via live chat, addressing inquiries about treatments and scheduling appointments in a remote environment.

Key responsibilities

• Provide exceptional customer service to incoming callers and live chat inquiries
• Develop a deep understanding of products and services to answer questions accurately
• Document customer interactions and escalate issues to appropriate departments as needed

Required qualifications

• Previous experience in customer service or call center roles preferred
• Proficiency in basic computer skills
• Ability to remain calm and professional under pressure
• Strong problem-solving abilities