Member Services Representative

Job Summary

To enhance member satisfaction, the full-time Member Services Representative will manage customer inquiries through various channels, effectively present products and services, and maintain positive relationships while working in a call center environment.

Key responsibilities:

• Manage telephone, electronic, and face-to-face interactions with professionalism and efficiency
• Present and discuss products and services accurately to both internal and external customers
• Focus on customer retention by resolving concerns on the first call and enhancing the overall member experience

Required qualifications:

• High School Diploma or GED; a college degree or relevant certification is a plus
• At least 1 year of customer service experience; recent telecommuting experience is advantageous
• Basic proficiency in computer programs, including Microsoft Office Suite
• Ability to work flexible shifts between 8:00 a.m. and 8:00 p.m., any day of the week
• Bi-lingual (Spanish) skills are a plus