Member Services Representative
Job Summary
To enhance customer satisfaction, the full-time Member Services Representative will manage inquiries through various channels, effectively present products and services, and focus on customer retention while working in a call center environment.
Key responsibilities
- Manage telephone, electronic, and face-to-face interactions with professionalism and efficiency
- Present and discuss products and services to customers, ensuring accuracy and integrity in every interaction
- Establish and maintain positive relationships with customers, aiming for first call resolution of concerns
Required qualifications
- High School Diploma or GED; college degree or relevant certification is a plus
- At least 1 year of customer service experience; telecommuting experience is a plus
- Basic proficiency in computer programs such as Microsoft Office Suite
- Ability to work flexible shifts between 8:00 a.m. and 8:00 p.m., any day of the week
- Bi-lingual (Spanish) skills are a plus
Complete Job Description
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