Member Services Representative
Job Summary
Providing exceptional customer support, the full-time Member Services Representative will manage inquiries through various channels, effectively present products and services, and focus on enhancing the member experience.
Key responsibilities
- Handle customer interactions via phone, web, and face-to-face with professionalism and efficiency
- Present and discuss company products and services accurately to both internal and external customers
- Promote customer retention by resolving concerns on the first call and improving overall member satisfaction
Required qualifications
- High School Diploma or GED; college degree or relevant certification is a plus
- At least 1 year of customer service experience
- Proficiency in Microsoft Office and basic computer skills
- Ability to work flexible hours, including shifts between 8:00 a.m. and 8:00 p.m
- Bi-lingual (Spanish) skills are a plus
Complete Job Description
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