Member Services Representative

Job Summary

Providing exceptional customer service, the full-time Member Services Representative will manage patient inquiries via phone and live chat, assist with appointment scheduling, and maintain accurate records in a remote environment.

Key responsibilities

• Answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments
• Develop a deep understanding of products and services to effectively address customer inquiries
• Document customer interactions and escalate issues to appropriate departments when necessary

Required qualifications

• Previous experience in customer service or call center roles preferred
• Ability to remain calm and professional under pressure
• Proficiency in basic computer skills