Member Services Representative

Job Summary

To support a growing member experience, the full-time Member Services Representative will provide exceptional call center support, guiding members through eligibility, enrollment, device setup, and troubleshooting in a remote environment.

Key Responsibilities

• Serve as the first point of contact for members, ensuring warm and professional interactions while resolving inquiries in a single touchpoint
• Assist with enrollment processes, verify eligibility, and schedule appointments for care team visits
• Conduct device troubleshooting and order management, ensuring members have the necessary support for their health technology

Required Qualifications

• 1 to 2 years of experience in a healthcare contact center or similar member-facing healthcare support role preferred
• Strong phone presence with active listening skills and genuine empathy for members facing health challenges
• Comfortable navigating multiple technical platforms; experience with Salesforce, Zendesk, or Talkdesk is a plus
• Dependable with consistent attendance and adherence to schedules in a structured contact center environment
• Bilingual (Spanish speaking) strongly preferred