Member Services Representative

Job Summary

To support customer engagement, the part-time Member Services Representative will manage inquiries through various channels while effectively presenting products and services, ensuring positive customer interactions and retention.

Key responsibilities

• Manage telephone, electronic, and face-to-face interactions with customers professionally and efficiently
• Present and discuss products and services to customers, focusing on first call resolution and enhancing the member experience
• Maintain positive relationships with customers by taking responsibility for their needs and providing timely solutions

Required qualifications

• High School Diploma or GED; college degree or professional certification is a plus
• 1 year of customer service experience; recent tele-commuting experience is advantageous
• Basic knowledge of company products to effectively up-sell services
• Ability to work flexible hours between 8:00 a.m. and 8:00 p.m
• Bi-lingual (Spanish) skills are a plus