Member Services Representative

Job Summary

To support a patient-focused environment, the full-time remote Member Services Representative will schedule primary care appointments, manage high volumes of inbound calls, and document patient interactions while ensuring a positive experience for every patient.

Key responsibilities

• Scheduling primary care appointments and forwarding medication refill requests to clinical staff
• Managing 125-130 inbound and outbound calls daily with professional, compassionate communication
• Accurately documenting all patient interactions and routing provider messages

Required qualifications

• Healthcare call center experience (required)
• High volume call center experience (required)
• Strong understanding of medical terminology and primary care workflows
• Fully bilingual in English and Spanish (required)
• Ability to multitask in a fast-paced environment